FAQs

What is Headlift? Headlift is an online retail brand dedicated to providing high-quality products and an exceptional shopping experience for customers across the United States.
Where is Headlift located? Our official business and mailing address is 3264 Peach Ave, Patterson, GA 31557, USA.
What are your customer support hours? Our support team is available Monday through Friday from 09:00 AM to 05:00 PM (GMT-05:00), excluding weekends.

Where do you ship? We exclusively ship our products within the United States.
How much is shipping? We charge a flat shipping rate of $5.00 USD on orders.
What is the total delivery time? Orders are processed within 1 to 2 business days and transit takes 3 to 5 business days, resulting in a total delivery time of 4 to 7 business days.
How can I track my order? Once your order is dispatched, a confirmation email containing your tracking link will be sent to you.
What is the daily order cut-off time? Our daily order cut-off time is 05:00 PM (GMT-05:00).

What payment methods do you accept? We accept Discover, JCB, Diners Club, Visa, Mastercard, American Express, and Google Pay.
What currency is used? All transactions, prices, and refunds are listed and processed strictly in United States Dollars ($ USD).
Are my transactions secure? Yes, our checkout infrastructure utilizes advanced SSL encryption to protect your sensitive financial information.

What is your return window? You may request a return within 30 days from the date your order is delivered.
Do you accept both defective and non-defective returns? Yes, we accept both defective and non-defective returns as long as items are in their original condition with no signs of use and include proof of purchase.
Do you accept exchanges? Yes, we gladly accept product exchanges for eligible items.
Who pays for return shipping? Customers are fully responsible for all return shipping costs.
When will I receive my refund? Once approved and inspected, refunds are processed back to your original payment method within 14 days.