Introduction to Our Policy
At Headlift, we want to ensure your complete satisfaction with every purchase you make. Please review our clear guidelines below regarding returns, exchanges, and refunds to ensure a smooth, transparent, and hassle-free shopping experience.
Return Eligibility
We accept both defective and non-defective returns, provided all necessary conditions are fully met. To qualify for a return, the product must be in its original condition with absolutely no signs of use or wear, and you must provide a valid proof of purchase such as your order receipt.
Return Window
You have a full 30-day window from the exact date your order is delivered to request and initiate a return. Requests made after this 30-day period will unfortunately not be accepted.
Reasons for Returns
We accept returns for specific, verified situations. Eligible reasons include receiving a product that is damaged, defective, or if an entirely incorrect item was delivered to your address.
Condition of Return Items
Returned items must match their exact product classification and specifications. They must remain unaltered, complete with all original parts, components, accessories, and packaging materials as originally received.
Exchanges
We gladly accept product exchanges if you need a different variant, color, or replacement. Please reach out to our support team to get your exchange process started smoothly.
Return Process
To start a return, please follow these step-by-step instructions:
- Contact our customer support team directly or reach out to us through email to request and obtain official return authorization.
- Provide your order number along with a clear reason for your return.
- Include clear photographs of the product if your item arrived damaged or defective.
- Once our team reviews and approves your return request, detailed instructions will be sent to you on how and where to ship the item back.
Return Shipping Label & Cost
Customers are fully responsible for all return shipping costs. You are required to arrange and cover the shipping expenses associated with sending the item back to our return facility.
Refund Timeline
Once your returned item is safely received and thoroughly inspected at our facility, approved refunds will be processed and officially issued within 14 days.
Non-Returnable Items
Certain conditions and product types are strictly non-returnable. You cannot return items if:
- The product has been modified, altered, or tampered with.
- The product has missing items, parts, or original packaging components.
- The product suffered damage after delivery due to misuse, neglect, or improper handling.
Refund Method
All approved refunds are processed strictly back to the original payment method that you used during checkout.
Business Info
- Business Name: Headlift
- Business Email: Support@headlift.store
- Business Address: 3264 Peach Ave, Patterson, GA 31557, USA
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)